Shipping policy
VELNOURA
Email: info@velnoura.com
Website: thevelnoura.com
Effective Date: 08/04/2026
Order Processing Time
All orders are processed within 1–3 business days after purchase.
Please note:
- Orders are not processed on weekends or public holidays.
- During high demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery time:
7–15 business days
Shipping times may vary depending on:
- Destination country
- Customs clearance
- Carrier delays
- Peak seasons
We are not responsible for delays caused by customs or postal services.
Shipping Locations
VELNOURA currently ships to selected international destinations.
If your country is not available at checkout, we do not ship there at this time.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please allow 24–72 hours for tracking information to update.
Incorrect Address
Customers are responsible for providing the correct shipping address.
If an incorrect address is provided and the package is returned or lost, VELNOURA is not responsible for reshipping costs.
Lost or Delayed Packages
If your package has not arrived within 20 business days, please contact us at:
info@velnoura.com
We will investigate the issue and provide a resolution.
Customs & Import Duties
Depending on your country, customs duties or import taxes may apply.
VELNOURA is not responsible for customs fees charged by local authorities.
Contact Us
For any shipping-related inquiries, please contact:
VELNOURA
Email: info@velnoura.com
Website: thevelnoura.com